Contact details

Corporate Office

Air Aroma International
ABN: 13 096 766 139
26/91-95 Tulip Street
Cheltenham 3192 Victoria Australia

Contact

Telephone: +61 3 9017 3511
Facsimile: +61 3 9584 2971
ABN: 013 096 766 139

Policies

Payment by Credit Card

VisaMasterCard

We accept Visa and Mastercard Credit Cards. We protect the security of your credit card number during transmission by using Secure Socket Layer (SSL) software. Please note that Air Aroma reserves the right to ask for proof of identity on all Credit Card orders.

Shipping Policy

Information for Australian Customers Parcels sent within Australia are delivered by Australia Post. If delivery is attempted but nobody is home then a card will be left asking you to collect your parcel at your local post office. Air Aroma recommends that if you are not home during business hours that you request Air Aroma to send your parcel to you at your work address.

Information for International Customers

International orders can be sent by Regular Airmail or EMS International Courier. Cost is calculated based on your location and items in your cart. You can get a quote for shipping costs by adding records to your shopping cart and clicking "checkout" (you will need to have an account and be logged in).

Delivery Times

All items in Air Aroma's store are usually in stock so once payment is received Air Aroma can dispatch your order from Melbourne within 5 business days. The time for delivery, once Air Aroma dispatches your order, can vary depending on where you live. The following table aims to show you how long you could typically expect to wait:

DestinationDelivery Time*
Victoria1 to 2 working days
New South Wales2 to 3 working days
Queensland2 to 4 working days
South Australia2 to 3 working days
Western Australia4 to 7 working days
Australian Capital Territory2 to 3 working days
Northern Territory4 to 7 working days
Tasmania2 to 4 working days
New Zealand1 week
Other Countries1 to 2 weeks


* These times are just a guide and in some cases delivery may take longer for reasons outside Air Aroma's control. For Australian customers, Air Aroma's express post option tends to ensure delivery within 2 days.

Returns Policy

Please choose your purchases carefully as Air Aroma does not accept returns unless they are genuinely faulty by manufacture or have been sent in error. Items damaged or broken because of faulty packaging may be returned together with the faulty packaging. If you have an item you wish to return, you must first email Air Aroma for a Return Advice form and send the item back to Air Aroma within 14 days from the date your order was shipped.

Privacy Policy

Air Aroma recognizes and respects the importance of maintaining the privacy of its customers. It does NOT sell, trade, or give-away any information it may have on any of its users and members. Please be advised that information provided via the Air Aroma website enquiry fields may be forwarded to a third party distributor of Air Aroma’s products, if one is located in your region.

What Personal Information is Gathered?

The information Air Aroma learns from customers helps it personalize and continually improve your shopping experience at Air Aroma. Here are the types of information Air Aroma gathers: Any information you enter on Air Aroma's Web site or give in any other way is stored on its computer system.

Air Aroma will keep your personal information confidential to the best of its ability and will not disclose it without your express consent unless required by law or reasonably necessary to assist a law enforcement agency or an agency responsible for national or public security. You can choose not to provide certain information, but then you might not be able to take advantage of many of Air Aroma's website features.Air Aroma uses the information that you provide for such purposes as responding to your requests, fulfilling orders, customizing future shopping for you, improving its store features and communication with you.
E-mail Communications: Air Aroma sometimes sends its customers newsletters of its services and products, notifications of changes to its policies, and order confirmations. If you do not want to receive email from Air Aroma, other than order notifications and receipts, please adjust your "Subscription" preferences by logging into your account.

How Air Aroma uses cookies

A "cookie" is a small harmless file stored on your computer which gives you a numeric user ID and stores basic information. Air Aroma uses cookies to notify it that you are a prior customer and to provide certain features to you, but it does not store any personal information (except your name) or financial information about you using cookies. Air Aroma respects your privacy and appreciates your business. Air Aroma will not provide your account contact or payment information to any third party vendor, associate or service provider unless necessary in order to complete your transaction and order.

How Secure Is Information About Me?

For the security of your information during transmission, Air Aroma uses Secure Sockets Layer (SSL) software, which encrypts information you provide to Air Aroma for purchasing of Air Aroma's products or services.

If you provide credit card details as part of the ordering process, we encrypt those details as they are passed to our payment gateway company to be processed. We never store your credit card details on our server or with your order. Air Aroma is compliant with Payment Card Industry Data Security Standards (PCI DSS).

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer by clicking the "Log Off" link located in the account section of the store.

Conditions of Use, Notices, and Revisions

If you have any concern about privacy of your personal information as used and collected within Air Aroma's website, please provide Air Aroma with a detailed description of your concerns by clicking on the "Contact Us" link in the top menu, and following the prompts and Air Aroma will try to resolve it.

Air Aroma's business changes constantly, and its policies and the Conditions of Use may change also. Air Aroma may email periodic reminders of its notices and conditions, unless you have instructed it not to, but you should check Air Aroma's Web site frequently to see recent changes.

If you choose to visit www.air-aroma.com, your visit and any dispute about any matter incidental to your use of this website is subject to this statement of policies and Air Aroma's Conditions of Use, including limitations on damages and jurisdiction of the Courts of Victoria (Australia) and the application of the law of Victoria (Australia).

Questions

Questions regarding Air Aroma's Conditions of use, or other policy related material can be directed to Air Aroma support staff by clicking on the "Contact Us" link in the top menu or alternatively call our Office using the phone number found on the Locations Page